Refund & Cancellation Policy

1. Free forever plan

The Free forever plan costs nothing, so there is nothing to refund. You can delete your account at any time.

2. Pro monthly and yearly

You can cancel any time from Plan & billing in your dashboard. Cancelling stops the next renewal; you keep Pro until the end of the period you already paid for. We do not give partial refunds for unused time, except where the law requires it.

3. Lifetime (one-time payment)

Lifetime is a single payment, not a subscription, so there is nothing to cancel. You can request a full refund within 14 days of purchase by contacting us. After 14 days, Lifetime payments are non-refundable except where the law requires it. “Lifetime” means for as long as your account exists and MelodyLane operates the service.

3a. Agency services (no refunds)

Agency retainers (Ad Growth Manager, Content & Social, Full-Service Artist), the $497 setup fee, Artist Launchpad and add-ons (extra merch designs, revisions, smart links and video ad creatives) are non-refundable once work or onboarding starts, because dedicated creative and technical time is booked right away. Retainers are month-to-month: cancel any time before your next billing date and you will not be charged again. Ad spend is billed by Meta or TikTok directly to you and is not handled by us.

MelodyLane is not a streaming-numbers, bot, payola or playlisting service. We do not sell, inflate or guarantee streams, monthly listeners, followers, sales or chart positions, and a lack of those results is not grounds for a refund.

4. Your legal rights

Nothing in this policy limits rights you have under the consumer laws where you live — for example the 14-day right of withdrawal for customers in the EU and UK, or local rules on automatic renewals. Where those laws give you more, they apply.

5. Billing mistakes

If you were charged twice or charged in error, contact us and we will refund the mistaken charge.

6. How to ask for a refund

Use the contact form with the email on your account and the date of the payment. Approved refunds go back to the original payment method, usually within 5–10 business days depending on your bank.

7. Related

See also our Terms & Conditions and Privacy Policy.