MelodyLane help & frequently asked questions

MelodyLane gives artists one shareable page for every release. Fans open it and pick the service they already use, join your fan club, pre-save the next drop or follow you — all from a single address. It's built for independent artists, bands, producers and podcasters. #

No. If your music is already public anywhere, paste that link and we fill in the title, artwork and every other service we can find. You can also add destinations by hand. #

Sign up free, open Smart Links, choose New Smart Link, paste a link or pick a starting point, then publish. Most first pages take under five minutes. #

Yes. The Free forever plan is unlimited for smart links and pages on your MelodyLane handle. Pro is optional. #

Yes, on Studio and Lifetime. Open Studio Tools → YouTube Video Hero, switch it on and paste a YouTube watch, youtu.be or Shorts link. Fans see your YouTube thumbnail and tap to play through a privacy-enhanced player. Widescreen 16:9 is the default; choose vertical 9:16 or square 1:1 if you prefer. Keep your cover uploaded for sharing previews, background colors and thumbnail fallback. The video must allow embedding. Watching may help engagement, but never guarantees streams or sales. Find the full setup and retention guide in Help & Guides. #

Spotify, Apple Music, YouTube and YouTube Music, SoundCloud, Amazon Music, Deezer, Tidal, Bandcamp, Audiomack and more. Anything we don't list can be added as a custom button. #

Yes. Every destination has a switch to hide it temporarily and a Remove button to take it off completely. You can add it back at any time. #

Yes. The song preview section can be switched off so the page loads silently. #

Upload your own artwork and pick an accent color. The page uses your artwork as the background and your accent color on buttons. #

It's your own cover art, enlarged and blurred behind a dark veil, so every page automatically matches the release without you choosing colors. #

Yes. The Add to your page area lets you add extra buttons, tour dates, podcast links, a future-release sign-up and an unlock reward. Each one can be renamed, reordered or switched off. Tour dates are a Studio tool (also included in Lifetime). #

Always. Edits go live instantly and the address never changes, so links you've already posted keep working. #

You publish a pre-save page before the music is out. Fans sign up, and the page shows a countdown to the release moment. #

When the release date and time arrive, the page switches itself into a live smart link with your listening buttons. You don't have to be online. #

Yes. Set the release date when you create the campaign and share the address straight away. #

At the release date and time you set, the countdown ends and the page turns into a live smart link with your streaming buttons. The address stays the same, so posts you've already shared keep working. If a service hasn't published the release yet, its button appears once you paste its link. #

A Fan Club row on your page invites listeners to leave an email. It's a Pro feature and it appears at the moment fans care most — right after they've clicked through to listen. #

Every campaign has a Fans view in your dashboard with the full list and a CSV export, so the audience is yours to keep. #

Yes, with Studio or Lifetime. Create a webhook in Zapier or Make, save its HTTPS address under Dashboard → Settings → Fan webhook, then connect your email tool and map the email field. Set it up once per artist: new signups from their current and future Smart Links include the artist, release and consent details. Send a test fan to check your setup. This is webhook compatibility, not a native Zapier app or one-click Mailchimp connection; Zapier or Make may require a paid plan. Existing contacts are not automatically imported, and you must manage unsubscribes in your email tool. Find the full setup in Help & Guides under “How to automatically sync fan signups with Mailchimp, Klaviyo and Zapier.” #

Yes. Every fan can unsubscribe from a link on the confirmation, and opt-outs are recorded on the list. #

Sign-ups require explicit consent, unsubscribes are honoured, and you can delete any fan record. See the Privacy Policy for the full detail. #

No — never. MelodyLane does not sell, rent or trade your account details, your analytics or your fan email list. A list belongs to the artist who collected it, and we don't pass information to data brokers, ad networks or data exchanges. Our revenue comes from subscription plans, not from your data. #

MelodyLane will never use your data or your fans' data to train AI models, and will never sell it to AI companies to train their models. This includes account information, uploaded content, campaign data, analytics, fan lists and text submitted to our AI tools. Optional AI tools process only the text you choose to submit to provide a response; processing is different from model training. See the Privacy Policy for details and third-party service disclosures. #

Your handle is the free part of your address, like melodylane.io/yourname/your-song. Change it any time under Settings (Your Handle) — older addresses automatically redirect to your new handle, so links you've already posted keep working (unless another artist later claims your old handle). #

Custom domains are a Pro feature. On the Custom domain page, enter your domain, add the two DNS records we show you at your domain provider, then press Check status. Read the step-by-step guide 'How To Connect Your Custom Domain' at melodylane.io/custom-domain-guide — it has instructions for GoDaddy, Namecheap, Squarespace, Cloudflare and Wix. #

Usually minutes, but DNS changes can take up to 24 hours to spread. Press Check status again after a while — nothing breaks in the meantime. #

The Short links page turns any web address into a short MelodyLane address and counts every tap, so you can track posts, bios and printed codes. #

Pending usually means the DNS records haven't spread yet — wait up to 24 hours and press Check status again. DNS Error usually means a record is missing, mistyped, or an older record (another A, AAAA or CNAME on the same host) is conflicting. Remove the old records, re-copy both values exactly, and check again. The Custom domain guide has screenshots for each provider. #

Never. MelodyLane insights are always live and real-time. Every page view, service tap and fan sign-up shows up in your dashboard and private Owner insights the moment it happens — no overnight or 24-hour delay. Just refresh to see the latest numbers. #

Page views, taps on each destination, pre-saves, unlocks and fan sign-ups. We don't collect names, precise locations or anything that identifies an individual fan beyond an email they chose to give you. #

We count taps that leave your page. Streaming services count plays, and not everyone who taps presses play — so the numbers are related but never identical. #

Free forever shows your pages are live and working. Pro adds the click and sign-up breakdowns per destination, plus fan email capture. #

Every smart link has a second, private address ending in ?owner=1. When you open it while signed in as the owner, your live page shows an Insights tab with views, taps and sign-ups. Fans who open it only see the normal page — but keep it to yourself and share the regular fan link instead. #

Pro and Lifetime members can save Meta, TikTok, Google Analytics and Google Ads IDs once per artist under Settings. Every new and existing link for that artist uses them automatically, and you can override them on a single link in Step 3 of the builder. Pixels only fire after a fan accepts cookies. #

Free forever covers unlimited smart links, your handle address, the song preview and the share kit. Every new signup automatically gets 7 days of the Studio plan free — no credit or debit card required. After that, Pro adds fan email capture, live real-time click and sign-up insights (no 24-hour wait) and a custom domain. Studio adds a second artist profile, private Owner Insights, the Weekly Insights email, priority support and the Studio tools. #

$8.00 a month, or $62.00 a year — the yearly option saves 35%. Studio is $20 a month or $150 a year and adds advanced tools like YouTube Video Hero, direct app opening, merch cards, fan webhooks and A/B tests. Lifetime is on sale for $350 once against a $550 reference price (save $200), and includes everything in Pro and Studio for life, including new features as they launch. #

Yes. Open Plan & billing and choose the other cycle; the change is handled through the billing portal. #

Cancel any time from Plan & billing. Your pages stay online — they simply fall back to your free handle address and Pro-only features switch off at the end of the paid period. #

Payments run through Stripe, which accepts major cards and local methods where available. Every payment emails a receipt, and past invoices are in the billing portal. #

Choose Forgot password on the sign-in page and we'll email you a reset link. #

Yes. Add each act under Artists and every campaign is filed under the right name. #

Save your social profiles once under Settings (Pro and Lifetime). They're added to every new smart link automatically, and while building a link you can remove any you don't want on that page. Use Add to all existing links to update older pages too. #

Social apps cache previews. Make sure the page has artwork uploaded, then re-share; some apps need a few minutes or a fresh link to refresh the image. #

Open the campaign, find the destination in the list and paste the correct address. The fix is live as soon as you save. #

Write to us from the Contact page and we'll remove your account, pages and fan data. Deletion is permanent. #

Only you and the team members you invite. We don't sell or share your account details, analytics or fan lists with third parties — the Privacy Policy lists the few providers that help us run the service. #